Hello Lambda Team, I’m reaching out because I’m hitting a high-severity billing synchronization bug that’s preventing me from launching an instance.
The Issue: My account shows a verified payment method on file in the billing portal. However, when attempting to launch an instance, I receive the error: “Can’t launch instance without payment. Add payment method.” I’ve confirmed and re-confirmed that the payment method is there and valid.
Steps Taken:
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Verified the card is active/linked in the UI.
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Tried in Incognito mode with all extensions disabled (per community suggestions).
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Account details exactly match the card billing address.
Request: Could an admin/engineer manually sync my payment status or “force-verify” the account? I am trying to migrate a production workflow for ComfyUI and am ready to deploy immediately. My account email is: melvilleliveroom and the domain is gmail